MOST COMMON QUESTIONS
- FRAUD ALERT: regarding a "Play for a Billion" contest
- Are Frito-Lay products affected by the pistachio recall?
- Want to know which products do not contain porcine (pork) enzymes?
- Want to know which products do not contain gluten?
- Looking for a favorite Frito-Lay product?
- Interested in submitting an idea to Frito-Lay?
- Interested in a product or financial donation to your organization?
- Are you a student looking for information about Frito-Lay for a project or paper?
- Looking for employment at Frito-Lay?
- Want to know where we are located and how to contact us?
FRAUD ALERT: regarding a "Play for a Billion" contest
Fraud Alert: We recently learned of a mail fraud scam that is falsely using the PepsiCo/FritoLay name to obtain personal and/or financial information from consumers. It claims that individuals have won one million dollars and a chance to appear on TV to win one billion dollars. As part of the scam, consumers are offered a check for thousands of dollars, in exchange for personal and/or bank account information. This offer is currently being mailed to some consumers’ homes and we want the public to be aware that PepsiCo/Frito-Lay did not initiate, nor does it endorse or guarantee this activity. The purported check is not backed by PepsiCo/Frito-Lay and to the best of our knowledge, it has no value. Reputable companies such as PepsiCo/Frito-Lay do not use these types of incentives for the purpose of collecting personal information from our consumers. Please do not respond to the solicitation letters or attempt to cash these fraudulent checks. If you receive a mailing of this nature, we ask that you forward it to us at Frito-Lay Consumer Affairs, P O Box 660634, Dallas, TX 75266-0634. Thanks for giving us the chance to clarify the situation, and we encourage you to share this information with anyone whom you think may have received this mailing, so that they are not victimized by this fraud. We regret any inconvenience or concern.
Q. Are Frito-Lay products affected by the pistachio recall?
A. On Tuesday, March 31, 2009 Frito-Lay voluntarily announced a recall of its Frito-Lay branded 1.75 oz Salted Pistachios (in shell) due to potential health concerns. Frito-Lay has received no reports of illness related to this product; we are issuing this recall as a precaution.
The affected product is 1.75 oz. packages of Frito-Lay branded Salted Pistachios (in shell) with a sell-by date from 14-Jul-09 through 29-Dec-09, and with the UPC code: 0 28400 03888 1. The sell-by date is found on the front of each package.
This is the only Frito-Lay product impacted by this recall. This voluntary recall is not related to the recent peanut/ peanut butter recalls.
If you have purchased product impacted by this recall, please return the product to the outlet where purchased for a full refund or replacement.
Should you have additional questions or comments, please call our Consumer Affairs department at 1-800-352-4477 Monday through Friday between 9:00 a.m. and 4:30 p.m. Central Standard Time.
Q. Want to know which products do not contain porcine (pork) enzymes?
A. For a list of products that do not contain enzymes from pork, click here.
Q. Want to know which products do not contain gluten?
A.Some of our products contain gluten. For a list of products that do not contain gluten, click here.
Q. Looking for a favorite Frito-Lay product?
A. Not all products are available everywhere. Click here to search by zip code.
Q. Interested in submitting an idea to Frito-Lay?
A. We are unable to accept ideas and suggestions from outside the company. The policy not to accept unsolicited ideas was adopted to preserve good relations with the public. We genuinely appreciate your interest, but do not want to foster false expectations as to the origin of any idea. For more information, see our website terms and conditions.
Q. Interested in a product or financial donation to your organization?
A. We would truly like to fulfill the many requests we receive to support worthwhile causes and events, but the volume of requests makes it impossible for us to provide product and financial donations. Instead, we make arrangements with national non-profit organizations and food programs. Our commitment to United Way, YMCA and the food banks enables Frito-Lay to assist those in need in the broadest possible way.
Q. Are you a student looking for information about Frito-Lay for a project or paper?
A. Thank you for your interest in Frito-Lay. If you are a student and are looking for information on one of our brands or products, we recommend you check out the specific brand's website. Some information you seek may not be available because of its proprietary nature, such as marketing or advertising strategies, exact product formulations, processing technology, etc.
Please understand that time does not permit us to research and prepare special answers for the numerous requests we receive. The internet, trade publications and your public library are excellent sources for research.
As a proud member of the PepsiCo family, click here to obtain an annual report as well as other information about PepsiCo.
Q. Looking for employment at Frito-Lay?
A. Click here to learn more about working at Frito-Lay.
Q. Want to know where we are located and how to contact us?
Frito-Lay is a wholly-owned subsidiary of PepsiCo Inc., (PEP), located in Purchase, NY. Frito-Lay headquarters is located in Plano, TX. We have plants, distribution centers and regional offices throughout the U.S. and around the world.
You can also write to us at Frito-Lay, PO Box 660634, Dallas TX 75266-6234.